I sent an email to three friends about baseball. I got a reply from one of them, C, and in reading his message I noticed that he was answering an earlier reply from another original recipient, my friend R. But I had never gotten the earlier message from R, even though C had hit reply to all and his message clearly showed my e-address in R’s earlier message.
Concerned, I called Comcast. In explaining to the Comcast customer support technician what had happened, I offered to forward the message that clearly showed R’s earlier response, which never had arrived in my inbox. He gave me an email address and I forwarded the message. And we waited.
Finally, I forwarded the message a second time. The technician said he still hadn’t gotten it. He sent me a message I received and replied to—he didn’t get that, either.
At that point, our diagnostic tests were more worrisome for me than the original problem was. As a Comcast customer I sent five total messages to a Comcast email address supplied by Comcast, and the tech rep told me he didn’t get any of them.
Are you kidding me?
I asked for follow-up, I noted the service call number. I followed up and called Comcast again. I got no help; their reaction was about as helpful as looking skyward and whistling in feigned innocence.
I still don’t know if I’m getting all the emails that people send to me. Maybe they’re lost somewhere in Xfinity.
But how many options do we have any more for internet service providers?
Free market, my ass. The big money boys have the industry sewn up—what do they care?
We just went through something sort of similar. We have only one option in our complex, which is Comcast. We got a new modem, which didn’t play well with our router for wi-fi. But not being truly technical, it took my husband the better part of two days to figure out the issue. The similar part was how useless the Comcast Customer Support was. They wanted to upsell us on our plan, but couldn’t help diagnose the problem at all. Just reading off of a script. “Did you try rebooting?” That kind of thing. It seems like it might be a good idea to have supervisors there to take the complex calls and really help a person out.
I hope you figure out your email issue soon. Blech.
Oh, J, sorry to hear it! You are the second person I’ve heard tell such a story. Comcast made another friend of mine (also in a complex, out in Concord) buy additonal equipment and wasted much of his time before he finally threatened to just shut the service off. After shunting him between departents until he was good and steamed, they finally gave him a huge discount to stay.
He was pretty exasperated.
Happy to report that things seem to be working better now, and we got a discount AND free cable TV, which we had cancelled and were missing. It took a lot longer than we thought, and the Comcast guy had to come and spend several hours here trying to suss it out.
I lost all my messages on Sept 21st and Comcast has not provided directions nor have they re-stalled any of my emails. HELP. How did you get your old messages.
Oh, Priscilla, I’m so sorry to hear it! Just anecdotally, I’m hearing more and more complaints about Comcast.
To answer your question, Comcast never provided any help. To this day, I don’t know if I’m getting all my messages. The email my friend R sent never showed up in my inbox. I only ever knew if it because someone else hit “reply to all,” so I could see the intermediary mesage lower down in that later email.
What did Comcast’s customer service say to you when you contacted them?
Nope, no free market when it comes to internet access. At least I haven’t experienced it. We were tied to Time-Warner in Ohio, Comcast in Pennsylvania, and now we’re stuck with satellite (Hughes Net). Of them all, Hughes Net, so far, has actually been helpful and always on the first call. Comcast and Time-Warner often required several phone calls and a complaint filed with the state Attorney General to get a good response.
Comcast is my ISP. I also pay for a domain name hosted by Directnic. I use my name @ my domain name.net. which is routed to Directnic, who then forwards it to my name@ comcast.net. It sounds complicated, but it is just forwarding emails, nothing very hard to understand about that. It’s pretty simple. A few days ago I noticed that I was not getting any emails to me @ my domain name.net. I was able to get any emails to me@comcast.net. Neither Comcast or Directnic had a clue as to what was going on. Both tried to convince me that it was the fault of the other. I setup an email account at Directnic and then set my Outlook 2007 so that it would receive mail from Directnic, rather than Comcast. Now I get emails to me@ domain name.net. So, the emial at Directnic is working fine. I am certain now that my emails are somehow being affected by Comcast…either they are tossing them out as spam, or routing them somewhere else. I do not expect Comcast to resolve this issue.
Comcast has purged emails from my inbox on several different occasions, These problems seem to crop up after a prolonged ‘service outage’. It happened again just this week; everything prior to 31Oct is now gone. The sub-folders don’t seem to be affected, or the sent box. They are only purging messages from the inbox. I’ve set up Outlook on my home computer to keep copies of the emails after the last fiasco. And they can’t back up your lost messages because ‘apparently’ they don’t back up their servers. What an operation.
To both John McCullough and John: you guys have my sympathy. It’s just maddening. What can you do? They are best at taking your money regularly, not providing a service.
Re the comment of 11/18/13, firstname only John, I do put things in Outlook folders. I don’t know if that would help, but I think once you’ve move stuff from your inbox, the odds of holding onto them go up.
I can’t believe how cavalier they are. They don’t care that it’s a pain in the butt!
I have had over a 1000+ emails disappear from suggested that I look elsewhere Comcast account sometime between April and August. Comcast after 3 elevations of priority sent me an e-mail that they cant find any of my emails that disappeared.
I’m currently enjoying the same pain, with a all sent emails disappearing for the most recent two years, yet I still have 5 previous years. I’ve never had any luck with Comcast. I’ve asked for call backs, never received a single one, I’ve asked for emails to confirm they were on the problem and they’ve never sent one. Never have I seen as dysfunctional a service system as this. I’ve lost thousands of emails and related contact/necessary information.
Yikes, Par Yachts, you have my sympathy! Whatever happened to private companies being so superior because they are sensitive to their customers??