I sent an email to three friends about baseball. I got a reply from one of them, C, and in reading his message I noticed that he was answering an earlier reply from another original recipient, my friend R. But I had never gotten the earlier message from R, even though C had hit reply to all and his message clearly showed my e-address in R’s earlier message.
Concerned, I called Comcast. In explaining to the Comcast customer support technician what had happened, I offered to forward the message that clearly showed R’s earlier response, which never had arrived in my inbox. He gave me an email address and I forwarded the message. And we waited.
Finally, I forwarded the message a second time. The technician said he still hadn’t gotten it. He sent me a message I received and replied to—he didn’t get that, either.
At that point, our diagnostic tests were more worrisome for me than the original problem was. As a Comcast customer I sent five total messages to a Comcast email address supplied by Comcast, and the tech rep told me he didn’t get any of them.
Are you kidding me?
I asked for follow-up, I noted the service call number. I followed up and called Comcast again. I got no help; their reaction was about as helpful as looking skyward and whistling in feigned innocence.
I still don’t know if I’m getting all the emails that people send to me. Maybe they’re lost somewhere in Xfinity.
But how many options do we have any more for internet service providers?
Free market, my ass. The big money boys have the industry sewn up—what do they care?